Luminate Ashton Court is open from November 28th - December 28th.

In order to ensure that Luminate can be enjoyed by everyone to the utmost, it has been designed as a continuous experience, with strictly fixed entry time slots, starting from 4.30pm onwards, which must be pre-booked in advance.

To ensure the enjoyment and safety of all our visitors, we allocate a set number of tickets per timeslot and would ask that all visitors adhere to their booked timeslot. Our entry time slots are every fifteen minutes from 4.30-4.45pm through to 8.00pm – 8.15pm. At certain sites, we offer later slots on popular nights (Please check the site ticketing page for more info).

We have specific dog days, when you can bring your dog along. Look for the dog symbol on the calendar

On the 4th, 8th, 11th, 15th, 18th, 22nd and 26th December only, due to popular demand we are excited to allow dog owners to bring their dogs along to Luminate. This is only permitted on the dates listed above on all other dates dogs are not allowed at Luminate.

These are the only dates when dogs are permitted. We want to make sure everyone has a great time, so please follow these simple rules:

• Each dog must have a responsible adult to supervise and control them at all times— maximum of two dogs per adult, please!

• Just like our two-legged guests, dogs need to stick to the marked footpath.

• Keep your pup on a short lead—no extendable leads, please.

• Never leave your dog unattended.

• If a dog shows aggressive behaviour towards people or fellow dogs, they won’t be able to join the trail.

Luminate reserves the right to refuse entry or ask any misbehaving or disruptive dogs to leave for the safety and enjoyment of all visitors.

And, of course, please clean up after your pet using the bins provided. 💩

Remember, Luminate is a vibrant, magical place with flashing lights, smoke effects, and lots of music and people. If your dog might feel uneasy, distressed, or act aggressively in this environment, it’s best to leave them at home.

Thank you for being responsible dog owners and helping us to ensure a safe, enjoyable experience for everyone!

*** XL BULLY DOGS** We do not allow XL Bully Dogs and/or banned/dangerous breed dogs at Luminate. Entry will be denied to any person attempting to bring those breeds on site.

Parking is available on site and needs to be booked along with your entry tickets. Parking is £5 per vehicle.

Luminate is suitable for all ages. It is a delightful family experience to be enjoyed equally by young and old alike. A great alternative for date-night, for the romantics amongst us (we are very proud to have had no less than 10 proposals at Luminate now!), or a very different, enchanting evening out with the girls. Also a great alternative to the traditional works' Christmas night out.

For all corporate enquiries - please email corporate@luminate.live

Please arrive no more than 15-20 minutes before your start time. However, please note that your timed entry to the trail will be strictly adhered to and we will not be able to admit you to start the trail prior to your booked timeslot.

Father Christmas won't be at Luminate he is far too busy at this time of year making presents! But we can promise a unique and enchanting festive experience for the whole family to enjoy!

Simply go to Buy Tickets and select your chosen date & time-slot. Ensure that you check the “This is a gift” box and this will enable your gift recipient to change the date/time slot you have selected (at no extra cost). You will receive a booking confirmation email – with a detachable section to hand over to your recipient. Details of how they can transfer their date, will be included on that section.

*Please note, any changes are subject to availability and must be made at least 10 days prior to the booked session. In the unlikely event that we had to cancel Luminate all tickets purchased are fully refundable.

For those with mobility issues/elderly guests, the trail may be quite challenging. We strongly recommend bringing along your own mobility aids if you have any concerns as to whether a member of your party will be able to complete the trail.

Regrettably we do not have any wheelchairs/mobility scooters available on site to hire.

Please note that the car park (including disabled parking) is located approximately 300m away from the start and end point of the trail and that the trail itself is circa 1.6km long. The trail has been created to be as accessible as possible within the context of a natural woodland setting. All of the route is outside and not under cover and it is all on woodland paths, which will be muddy and uneven in places

We have dedicated time slots on certain dates for our guests with additional sensory needs. These dates are:

Tuesday 9th December 2025 @ 16.30pm - CLICK HERE

Your can expect:
1) Reduced capacity on the trail
2) Reduced volume of the audio
3) Your experience will feel less crowded and more relaxed.

We had an overwhelmingly positive response from our visitors who attended last year, including those with sensory needs, but hopefully by introducing a quieter and less crowded session, we can help your experience be even better.

All of our stewards are there to help make your night with us perfect. If you need any additional help on the night, please just ask one of our team. All of our team are trained to recognise the Hidden Disabilities Sunflower symbol if anybody in your party wishes to wear this whilst at Luminate.

Please look at our Access section above for further detailed information about the nature of the paths and access generally. We try not to publish too much detail about our trail in advance, as for most of our visitors, the element of surprise enhances their experience. We do, however, fully understand that for some people with sensory needs, more information about what to expect from Luminate, rather than surprises on the night, will help them to feel prepared for their experience and allow them to enjoy it all the more. We want to make your visit perfect, so if you would like some more detailed information as to the trail layout, what to expect, or if we can help in another way, please email sensory@luminate.live

Ticket prices on these nights remain the same as for the rest of Luminate. Carer tickets are available where required, pursuant to our standard carer policy. To book to attend on this session, please select the date below:

Tuesday 9th December 2025 @ 16.30pm - CLICK HERE

Get ready for a magical evening!

Luminate is suitable for all ages. It is a delightful family experience to be enjoyed equally by young and old alike. A great alternative for date-night, for the romantics amongst us (we are very proud to have had no less than 10 proposals at Luminate now!), or a very different, enchanting evening out with the girls. Also a great alternative to the traditional works' Christmas night out.

Get ready to indulge in some tasty festive treats and drinks during your visit! We'll share more details soon, but you can count on hot chocolate, tea, coffee, mulled wine, and marshmallows by the fire pit. Feel free to bring your own marshmallows, just remember the skewers!

🚫 No outside alcohol allowed—anyone caught with it will be asked to leave, no refunds.

Luminate takes place outdoors, during the winter, after dark. Luminate will go ahead whatever the weather (other than in very exceptional circumstances, if we consider it unsafe to open).

So it will be cold, dark and, on rainy days, wet! Please wrap up warmly & wear appropriate outdoor clothing and footwear suitable for winter weather.

There is a path all the way around, marked by festoon lighting throughout the duration. So just follow the festoon!

To keep everyone safe and having fun , please stick to the marked trail throughout your visit. Children and vulnerable adults should always have a watchful eye on them. Luminate happens in the winter evenings at a country estate, and areas off the trail might have hidden trip hazards. So, let's keep to the path and follow any advice from our friendly stewards.

Be aware that there are unfenced water areas off the trail at Luminate Ashton Court, so extra supervision for children and vulnerable adults is important.

Our team will keep an eye on trail conditions, but remember, it's a winter evening event in the great outdoors. A little extra caution will go a long way, especially when supervising kids and vulnerable adults.

Enjoy our interactive light installations—they're there for you to play with! These will be clearly marked, and our helpful stewards will be nearby to guide you. For safety and an enjoyable experience, please avoid touching other light or electrical setups, and keep an eye on the little ones.

For the safety and enjoyment of all our visitors, dogs are NOT permitted at Luminate*

*with the exception of Guide dogs and assistance dogs

We have specific dog days, when you can bring your dog along. Look for the dog symbol on the calendar

On the 4th, 8th, 11th, 15th, 18th, 22nd and 26th December only, due to popular demand we are excited to allow dog owners to bring their dogs along to Luminate. This is only permitted on the dates listed above on all other dates dogs are not allowed at Luminate.

There will be pulsating and flashing light effects across all sections of our light trails (with additional haze/smoke effects at various points). Certain sections of the trail may be unsuitable for those with balance disorders.

If you have any concerns or require any further assistance in advance of your visit, please contact us on sensory@luminate.live and we will endeavour to help.

If you have left anything behind/lost anything whilst visiting us at Luminate, please email our team on info@luminate.live with full details of the night and timeslot you attended and what you have lost and we will do our best to help you.

We really value all of our team here at Luminate. From time to time we may have some job opportunities, usually on a seasonal and casual hours basis only. If you think you could be a valuable addition to our team, please email us on jobs@luminate.live with your CV and some information about yourself.

Blue Badge Holders will be parked in the disabled car park area, as close to the pedestrian entrance to the trail as possible. NB - We can not guarantee a blue badge space but will endeavour to park you as close as possible if the separate blue badge car park is full.

Hot food & drink will be available at the start of the trail from the on-site cafe, on a grab and go basis. Treat yourself to some delicious warm brownies, mini dutch pancakes and festive waffles, from our artisan dessert stall – located just after the start of our trail (and you’ll pass them again on the way out, incase you need more!!). And we’ll have mulled wine, luxury hot chocolate and some festive tipples available at our fire pit area, approximately half way around the trail.

We will also have a marshmallow toasting fire pit area that you can toast your marshmallows on. Please feel free to bring your own marshmallows (don't forget your skewers!) or, if you prefer, marshmallows will be available on site to purchase. We will have standard and vegan marshmallows for sale on site.

It is STRICTLY PROHIBITED TO BRING YOUR OWN ALCOHOL. Anyone found doing so will be asked to leave and no refund will be issued.

There are toilets located at the entrance/exit to the trail and approximately half way around the trail.

In many areas the lighting will be low level as part of the experience. We do encourage visitors to bring along a torch in case of an emergency but would ask, for your own enjoyment, to only use this if necessary. Please ensure that children and vulnerable adults are supervised at all times.

All of the trail is outside and is not under-cover. All visitors are reminded that this is an outdoor event, taking place in the winter and the weather may well be inclement. Please wrap up warm and wear appropriate outdoor winter clothing and appropriate footwear.

For your own safety and enjoyment, please at all times remain on the clearly marked trail. Follow the festoon!

We encourage you to take photographs and to share these on Twitter, Facebook or Instagram with the hashtag #luminate.

Luminate is working with a number of local charities this year. For any further Registered Charity enquiries, please email charity@luminate.live

All tickets must be pre-booked online in advance through our website.

Please - CLICK HERE for tickets.

Please remember tickets are only available directly through our website, and a limited number available through lovetovisit.com. We do not sell through any other 3rd party websites.

A family ticket covers 2 adults and up to 2 kids aged 3 to 15. Little ones aged 2 and under can join the fun for free, no ticket needed! Just make sure to buy all 4 tickets at once to grab the family ticket deal. Please note, once purchased, family tickets can't be split.

To make changes to your booking, including switching venues, just follow the steps HERE. Changes are subject to availability. We’re sorry, but we can’t modify bookings within 48 hours of the original date. If the new option costs more, you'll need to cover the difference before we can confirm the change. If your preferred choice is full, you can pick another date, timeslot, or venue, or stick with your current booking. Please note that refunds aren’t available.

No. We can not issue any refunds for visitors who are disinclined to come due to inclement weather, or for any other reason. We understand that circumstances do change and changes to your booking, can be made more than 48 hours prior to your booking date, subject to availability. Click HERE. Changes within 48 hours or less of your booking are not permitted. All tickets are non-refundable. Please see our terms and conditions and cancellation policy, which all bookings are made pursuant to.
Please wrap up warm and wear appropriate winter clothing and footwear.

No. We can not issue any refunds for visitors who are disinclined to come due to inclement weather, or for any other reason. We understand that circumstances do change and changes to your booking, can be made more than 48 hours prior to your booking date, subject to availability. Click HERE. Changes within 48 hours or less of your booking are not permitted. All tickets are non-refundable. Please see our terms and conditions and cancellation policy, which all bookings are made pursuant to.
Please wrap up warm and wear appropriate winter clothing and footwear.

We are very happy, subject to availability, to help to facilitate changes to your booking. Any such changes must be requested/made more than 48 hours before you are booked to attend. To make any changes please follow the steps HERE.
We regret that we are unable to make changes to any bookings within 48 hours or less of the original booking date. Please note if the new time/date/venue that you are transferring to is more expensive than the original booking, the additional charges must be paid before the booking can be changed.

Regrettably if the new venue/time slot/date desired is full we are unable to make the transfer. You will either need to select a different date/timeslot or venue or retain your original booking. Refunds are not available.

Yes. You must book in advance. We recommend that you book early as each timed entry slot has a fixed capacity and popular slots, early evening , weekend and closer to Christmas are likely to sell out quickly.
CLICK HERE to BUY TICKETS and avoid disappointment.

We can offer a group booking rate of 10% off adult tickets, for a block booking of over 20 adults. Fancy something a little different this year for your Office party? We are also happy to arrange larger party bookings and/or can offer (subject to availability) private hire for a session(s) or evening. If you are interested in making a corporate booking with us, please contact us on corporate@luminate.live to discuss your requirements in more detail.

No. Tickets can only be purchased in advance online through our website.
CLICK HERE to buy tickets

Once you have booked, you will receive an automated email (to the email address you submitted during the booking process please remember to check your email junk/spam folder for this) confirming the details of your booking. At the time of booking and on the email confirmation you will see an Order/Booking Number, please make a note (take a screen shot) of your Order Number, so you can show it on arrival.

You do not need to print or show your email confirmation on arrival - we will be able to admit you using your Order/Booking Number and/or the full name of the lead booking person.

Please ensure that you arrive with your Order/Booking Number readily available or that you are aware of the FULL NAME OF THE LEAD BOOKING PERSON.

Please don't worry, if you have already booked and not received your confirmation email or have forgotten any of the details of your booking; date, time, numbers booked for, etc, please fill in your details below and you will be sent a reminder email with the details of your original booking (please ensure that you check your email junk/spam folder for the email).
 

If you have booked multiple tickets, and members of your party will be arriving separately, we will be able to check-in your party in separate smaller groups, provided all smaller groups have the lead booking name or booking Order number available to give in at the Entrance.

Carers can join the fun at Luminate for free! 😊 Each adult or child ticket allows one carer to come along at no extra cost. No need to buy a separate ticket for your carer. Once you have booked for the rest of your party please send the order number to info@j9events.co.uk along with proof of eligibility from the list below. We will then add the carer pass to your order. Please skip purchasing a standard ticket for your carer, as these can't be refunded.

You must:

1) Have at least one full paying child/ adult in the group

2) Provide proof of eligibility (from the list below) in advance of your visit

3) Without the correct Carer ID you will be required to pay for a standard entry ticket



THE FOLLOWING ARE ACCEPTED:

• Disability Living Allowance (DLA)
• Attendance Allowance (AA)
• Blind Persons Registration
• Personal Independence Payment (PIP)
• Armed Forces Independence Payment (AFIP)
• CredAbility's Access Card with +1 symbol
• HYNT card
• CEA Card
• Nimbus Card with +1
• Transport for Wales bus pass with +1

Unfortunately, we cannot accept blue/orange badges, HANDS cards, carers passport etc.
For further clarification with regards to our carer policy, please contact carer@luminate.live.

Last entry to the trail varies depending on what timeslots are for sale. If 8pm – 8:15pm is our final timeslot for sale, last entry will be 8:15pm. The trail itself closes at 90 minutes after last entry. The exact times for your day of visit will be emailed to you 2 days beforehand

Please arrive in time for your fixed entry slot. All trail entry slots have a fixed maximum capacity, and on many busy nights the subsequent timeslots (or indeed the entire night) may well be at capacity. In which case regrettably we will be unable to transfer your ticket to a different time slot.

Please Note: All tickets are strictly non-transferrable and can not be used at a different time/on a different day.

No. Unfortunately once we reach capacity for a timeslot or an entire night, that timeslot/night becomes sold out and we can not issue further tickets. Visitor numbers and capacity per timeslots are carefully managed to ensure that the enjoyment and health and safety of all of our visitors and staff are protected (particularly in light of the current situation with Covid-19). We do anticipate that a number of dates and time-slots will sell-out completely. We strongly recommend that you book early to avoid disappointment. If you wish to attend at the same time as family members or friends we strongly recommend that you purchase all tickets under one booking so that you can ensure there are sufficient available tickets for your party on your preferred date/time slot, before any tickets have been purchased.

Unfortunately once we reach capacity for a timeslot or an entire night, that timeslot/night becomes sold out and we can not issue further tickets. You will need to select a different timeslot/night for your booking.

No. Unfortunately, we do not have a waiting list facility. If the Event is sold out, we can not issue further tickets. Please book early to avoid disappointment.
CLICK HERE FOR TICKETS

For general technical help with how to make a purchase online, please contact abilitynet.org.uk - a UK wide charity.
For any other general or ticketing enquiries please contact info@luminate.live.

No. We can not issue any refunds for visitors who are disinclined to come due to inclement weather, or for any other reason. We understand that circumstances do change and changes to your booking, can be made more than 48 hours prior to your booking date, subject to availability. Click HERE. Changes within 48 hours or less of your booking are not permitted. All tickets are non-refundable. Please see our terms and conditions and cancellation policy, which all bookings are made pursuant to.
Please wrap up warm and wear appropriate winter clothing and footwear.

A family ticket is for 2 adults and up to 2 children aged 3 to 15 years. Children aged 2 and under can attend free of charge and do not need a ticket. All 4 tickets must be bought at the same time in order to qualify as a family ticket. Family tickets cannot be split once bought.

Luminate is the perfect place for your Christmas do? Office party with out the embarassing hangover? Looking for something family-friendly and more inclusive? We have set aside a number of days for larger companies to book a private experience. Email info@luminate.live if you are interested.