As you drive into Coombe Abbey Park you will be directed to park in the main car park. Please follow our directional signage and car-parking stewards who will direct you.
Parking is £5 per car. Remember to add this to your booking when getting those tickets to avoid any awkward "Oops, I forgot!" moments.
We’ve put a lot into our car parks, like lighting, staffing, and trackways, to make sure everyone parks safely and easily. On busy nights, parking is in high demand, so by reducing the number of cars, more folks can enjoy Luminate on their favourite dates! We're also big on reducing our environmental footprint, so we hope this charge encourages car-sharing. Plus, sharing the ride means sharing the excitement too!
Luminate is fun for everyone, from toddlers to grandpas, and perfect for romantics (we’ve had more than 30 proposals at our events —no pressure!). Swap your usual date-night or girls’ night out for something more enchanting. And hey, why not make it your office Christmas bash?
For all corporate enquiries - please email corporate@luminatecoombe.com
Please arrive no more than 10-15 minutes before your start time. Please allow time to park and head to the start of our trail in readiness for your time slot opening, but do not arrive earlier than that. We will not be able to admit you prior to your booked session time.
Yes. Daytime visitors must vacate the Grounds at closing time. Only pre-booked Luminate ticketholders will thereafter subsequently be admitted to the trail. All visitors to Luminate must show their pre-booked tickets prior to entry and will only be permitted to enter during their fixed, booked time slot.
Father Christmas won't be at Luminate he is far too busy at this time of year making presents! But we can promise a unique and enchanting winter experience for the whole family to enjoy!
This Christmas, instead of the same, boring ideas, why not treat your family and friends to a wonderful, winter walk at our mesmerising light trail at Coombe Abbey Country Park? The perfect way to bring some light, sparkle and fresh air to your festive calendar.
Simply go to Buy Tickets and select your chosen date & time-slot. Ensure that you check the “This is a gift” box and this will enable your gift recipient to change the date/time slot you have selected (at no extra cost). You will receive a booking confirmation email – with a detachable section to hand over to your recipient. Details of how they can transfer their date, will be included on that section.
*Please note, any changes are subject to availability and must be made at least 10 days prior to the booked session. In the unlikely event that we had to cancel Luminate all tickets purchased are fully refundable.
You are welcome to bring your own mobility scooter. Unfortunately, we don't have any available to hire.
The trail has been created to be as accessible as possible within the context of the natural site of Coombe Abbey Country Park. All of the route is outside and not under cover. The route is all based across paths, however, please note that some of the paths are loose bark/chippings, which may be tricky to traverse in adverse weather. Whilst care has been taken to remove all known trip hazards, the trail does take place in a country park, so may have stones/leaves/twigs etc, across the path. There will be some sections where cabling crosses the trail, these will be covered by cable ramp covers.Yes, all season ticket holders must still purchase a ticket in advance.
Follow the twinkling festoon lights along the path, and you'll never lose your way! Friendly stewards are also there along the trail to guide you, ensuring you have a smooth and enjoyable experience.
If you've left something behind at Luminate, don't panic! Just shoot us an email at info@luminatecoombe.com with full details of the night and timeslot you attended and what you have lost and we will do our best to help you.
We really value all of our team here at Luminate. From time to time we may have some job opportunities, usually on a seasonal and casual hours basis only. If you think you could be a valuable addition to our team, please email us on jobs@luminatecoombe.com with your CV and some information about yourself.
Blue Badge Holders will be parked in the disabled car park area, as close to the pedestrian entrance to the trail as possible. NB - We can not guarantee a blue badge space but will endeavour to park you as close as possible if the separate blue badge car park is full.
Toilets (including accessible toilets) are situated just prior to the start of the trail by the Cafe in the Park (and can be accessed again at the end of the trail) and approximately half way around the trail by the Kiosk in the Park.
Luminate Coombe is working with a number of local charities this year. For any further Registered Charity enquiries, please email charity@luminatecoombe.com
Children aged 2 and under can attend free of charge and don't need a ticket. #babies #free under 2
Once you've booked, you'll get an automated email with all your booking details (check your junk/spam folder just in case!). You'll see an Order/Booking Number in both your booking confirmation and the email. Snap a screenshot or jot it down for check-in.
No need for printed tickets! Just bring along your Order Number or the full name of the lead booking person. Keep that info handy, and you're all set for a smooth entry!
Booked multiple tickets and arriving separately? No worries! We can check in your group in smaller batches. Just make sure each group knows the lead booking name or has the booking order number handy when they get to the entrance.
Carers can join the fun at Luminate for free! 😊 Each adult or child ticket allows one carer to come along at no extra cost. No need to buy a separate ticket for your carer. Once you have booked for the rest of your party please send the order number to info@j9events.co.uk along with proof of eligibility from the list below. We will then add the carer pass to your order. Please skip purchasing a standard ticket for your carer, as these can't be refunded.
You must:
1) Have at least one full paying child/ adult in the group
2) Provide proof of eligibility (from the list below) in advance of your visit
3) Without the correct Carer ID you will be required to pay for a standard entry ticket
THE FOLLOWING ARE ACCEPTED:
Last entry to the trail varies depending on what timeslots are for sale. If 8pm – 8:15pm is our final timeslot for sale, last entry will be 8:15pm. The trail itself closes at 90 minutes after last entry. The exact times for your day of visit will be emailed to you 2 days beforehand
Make sure to arrive on time for your entry slot! Each slot has a limited capacity, and on busy nights, the following slots (or even the whole evening) might be fully booked. If that's the case, we unfortunately can't move your ticket to another time.
No. Unfortunately once we reach capacity for a timeslot or an entire night, that timeslot/night becomes sold out and we can not issue further tickets. Visitor numbers and capacity per timeslots are carefully managed to ensure that the enjoyment and health and safety of all of our visitors and staff are protected. We do anticipate that a number of dates and time-slots will sell-out completely. We strongly recommend that you book early to avoid disappointment. If you wish to attend at the same time as family members or friends we strongly recommend that you purchase all tickets under one booking so that you can ensure there are sufficient available tickets for your party on your preferred date/time slot, before any tickets have been purchased.
Unfortunately once we reach capacity for a timeslot or an entire night, that timeslot/night becomes sold out and we can not issue further tickets. You will need to select a different timeslot/night for your booking.
A family ticket covers 2 adults and up to 2 kids aged 3 to 15. Little ones aged 2 and under can join the fun for free, no ticket needed! Just make sure to buy all 4 tickets at once to grab the family ticket deal. Please note, once purchased, family tickets can't be split.
Luminate is the perfect place for your Christmas do! Fancy an office party with out the embarrassing hangover? Looking for something family-friendly and more inclusive? We have set aside a number of days for larger companies to book a private experience. Email info@luminate.live if you are interested.